Cancellation policy

Return and client care

At Late Night, we are dedicated to offering exceptionally crafted pieces. As a founder-led label, our collections are produced in small, exclusive batches to ensure the highest standards of quality and attention to detail.

Order Cancellations 

For pre-order purchases, you may cancel or amend your order within 1 hour of placing it. We will gladly process a full refund to your original payment method. After this 1-hour window, all pre-order purchases are considered final and will proceed into production.

For all regular (non-pre-order) purchases, orders are processed within approximately 3–5 business days before dispatch and cannot be canceled once placed. If you require a different size, color, or style, we invite you to return your original item for a refund within 14 days of delivery, subject to our return policy conditions.

Our Return Policy 

We accept general returns within 14 days of the delivery date, provided that the item remains in pristine condition.

Please note that for all standard returns (excluding verified faulty or incorrect items), clients are strictly responsible for all return shipping logistics and costs.

A standard restocking and handling fee equivalent to 10% of the item value will be deducted from all approved general refunds. This fee covers studio processing, quality inspection, and restocking costs.

Furthermore, any original or return customs duties, import taxes, clearance fees, or government levies that are non-refundable by local authorities will be strictly borne by the client and cannot be refunded by Late Night.

We reserve the right to inspect all returned items and to refuse any return that does not comply with the conditions stated in this policy. To be eligible for return, all items must be returned unworn, unwashed, unaltered, and with original brand tags attached. Returns must be pre-approved by Client Care before any item is shipped back to us. Items sent back without prior authorization may be refused. All return parcels should be sent using a trackable shipping service, as we cannot be held responsible for parcels lost in transit.

Final Sale Notice: Sale items, made-to-order pieces, and finalized pre-order purchases are considered final sale and are not eligible for return or exchange.

Refund Eligibility 

Refunds are only issued after the returned item has been received and inspected by our studio. A return will only be approved if the item meets all return requirements and shows no signs of wear, damage, alteration, washing, perfume, makeup stains, or other handling that would prevent resale.

If an item is returned in a condition that does not meet our policy, we reserve the right to refuse the refund, issue a partial refund, or return the item to the client at their expense, depending on the condition of the item.

Damaged, Used, or Tampered Items 

We take the condition of every piece seriously. If a returned item shows signs of intentional damage, misuse, wear, alteration, or tampering after delivery, including but not limited to cutting, tearing, staining, or removal of labels, tags, or packaging, it will not be accepted as a valid return.

Where there is evidence of intentional damage or misuse, we reserve the right to refuse a refund in full. In such cases, the item may be returned to the client at their expense, and no further return approval will be issued.

False or Misleading Claims 

If a client reports that an item arrived damaged, faulty, or incorrect, we may request clear photographs, packaging images, and any additional supporting information before approving any remedy. We reserve the right to inspect all returned items and verify the condition against our dispatch records.

Any claim found to be inconsistent with the product’s condition at dispatch, or where there is evidence of wear, use, tampering, or intentional damage after delivery, may be refused.

Faulty or Incorrect Items 

We hold our craftsmanship to the highest standards. In the rare event that you receive an item that is imperfect, damaged in transit, or incorrect, please contact Client Care within 7 days of receiving your order.

Please include your order number and clear photographs of the item, packaging, and concern. Upon verifying the issue, we will work swiftly to offer a suitable resolution, which may include a replacement, repair, or refund at our discretion. For verified faulty or incorrect items, Late Night will cover the necessary return shipping arrangements.

Please Note on Craftsmanship: Due to the delicate nature of fine sleepwear fabrics, minor naturally occurring variations, slight color differences due to screen displays, or removable loose threads inherent to the garment assembly process do not constitute a product defect or fault. Items displaying such characteristics remain subject to our standard return policy conditions.

 

Intimate Bottoms & Hygiene Notice 

For strict health and hygiene reasons, intimate bottoms, including panties, thongs, and briefs, are supplied in sealed, tamper-evident packaging.

These items are non-returnable and non-exchangeable once the hygiene seal, protective sticker, or packaging has been opened, removed, or altered. Returns for intimate items will only be considered if all original tamper-evident packaging remains fully intact and unopened. We reserve the right to refuse any return that does not meet these hygiene and condition requirements.

Exchanges 

Due to the exclusive, small-batch nature of our production, we do not offer direct exchanges at this time. If you require a different size, color, or style, we recommend returning your original item for a refund, subject to the conditions above, and placing a new order for your preferred piece.

Initiating a Return 

To request a return, please contact Client Care at support@latenightwear.com with your order number. Please do not ship items back without prior authorization. Once your return is approved, our studio will provide the return address and detailed instructions.

As noted, original shipping fees, non-refundable duties/taxes, and return shipping expenses are the sole responsibility of the client for non-faulty returns.

Processing Your Refund 

Upon receiving and inspecting your returned piece, we will notify you of the approval status. Approved returns will be refunded to the original form of payment, less original shipping fees, non-refundable customs duties/taxes, and the applicable 10% restocking/handling fee. Please allow a few business days for the funds to reflect in your account, depending on your financial institution’s processing times.

 

Return Abuse 

We reserve the right to decline returns or refunds where there is reasonable evidence of return abuse, including but not limited to repeated claims of damage without supporting evidence, intentional damage after delivery, use of the item before return, or attempts to return items in a materially different condition from how they were received.

Client Care may require supporting evidence, including photographs or video, before approving any remedy. All decisions regarding disputed returns will be made after inspection of the item and review of available records.

 

Contact Us 

Our Client Care team is dedicated to assisting you with any inquiries regarding your order.

Email: support@latenightwear.com 

Subject: [Your Order Number] - [Reason for Contact] 

Return Address: Provided upon return approval