Frequently Asked Questions

When will my order be dispatched?

We take great care in preparing every order. For in-stock pieces, please allow 3 to 5 business days for careful preparation before dispatch. For pre-order items, as they are thoughtfully crafted to order, please anticipate a preparation time of 3 to 4 weeks.

Can I cancel or change my order?

For pre-orders, we graciously accept cancellations or amendments within 1 hour of your purchase. After this window, production begins, and the order becomes final. In-stock orders are final once placed and cannot be canceled, ensuring our fulfillment process remains seamless.

What if my order contains both in-stock and pre-order items?

To ensure a beautiful unboxing experience, mixed orders will be packaged and dispatched together once your pre-order pieces are ready. If you prefer to receive your in-stock pieces sooner, we gently suggest placing two separate orders.

Do you offer free shipping?

Yes, we are pleased to offer complimentary standard shipping on orders above $2000 HKD, $255 USD, $380 AUD, $340 CAD, £200 GBP, or $345 SGD. For orders below these thresholds, standard and express shipping rates are calculated at checkout based on your selected market.

Will I be responsible for customs duties?

For a seamless delivery experience, all eligible international orders are shipped DDP (Delivered Duty Paid). This means any applicable duties and import taxes will be calculated and presented at checkout, allowing you to review the full cost before completing your purchase.

How can I track my parcel?

Once your beautifully packaged order is dispatched, you will receive a shipping confirmation email containing your tracking link. If you use the Shop app, you can also seamlessly track your delivery there.

Do you accept returns?

We accept returns for eligible items within 14 days of delivery, provided the piece remains in pristine, unworn condition with all original tags attached. Please note that sale items, finalized pre-orders, and intimate bottoms (for hygiene reasons) are final sale.

For all approved standard returns, a 10% handling fee will be deducted from your refund to cover studio inspection and restocking. Clients are responsible for return shipping costs and logistics. Original shipping fees and non-refundable import duties/taxes cannot be refunded. Please reach out to Client Care at support@latenightwear.com for authorization before sending any piece back.

Due to the delicate nature of fine sleepwear fabrics, minor natural variations, slight display color differences, or removable loose threads inherent to the crafting process are not considered product faults. These items remain eligible for standard returns under our normal policy conditions.

Can I exchange my piece for a different style?

Due to the exclusive, small-batch nature of our production, we do not offer direct exchanges. We invite you to return your original eligible item for a refund and thoughtfully place a new order for your preferred piece.

What if my parcel is lost or marked as delivered?

Once a parcel is dispatched and handed over to the courier, Late Night is not responsible for lost, stolen, or damaged packages during transit. If your tracking shows "Delivered" but you have not received your parcel, please contact the local carrier directly with your tracking number for assistance. Please double-check your shipping details before completing your order, as we cannot redirect parcels once shipped.

Will I be responsible for customs duties?

For a seamless delivery experience, most eligible international orders are shipped on a DDP (Delivered Duty Paid) basis, where applicable duties and import taxes are calculated and presented at checkout.

Please note: Orders shipped to select destinations, including Switzerland, are sent on a DAP (Delivered at Place) basis. For DAP shipments, local sales taxes (e.g., Swiss VAT) and carrier clearance fees are not included at checkout and will be payable upon delivery.

How do I know if a piece will fit me?

All Late Night styles are designed in One Size, with the fit varying gently depending on the fabric and silhouette. To ensure the most comfortable fit, we highly recommend checking the specific measurements on the product page and comparing them to a beloved piece you already own.

A Note from the Founder: As a growing brand, our debut collection is currently available in a curated One Size, thoughtfully tailored for petite silhouettes and delicate frames (optimally fitting US sizes 2 to 8). We are deeply committed to size inclusivity and look forward to expanding our size range in our upcoming drops. If your size isn't available yet, please leave your email below—we would love to welcome you to our community the moment we expand.